Under the DA&O model healthcare professionals and institutions and their insurers:
- Disclose to patients and families when unanticipated adverse outcomes occur
- Investigate and interpret what happened
- Establish systems to improve patient safety and prevent the recurrence of such incidents
- Apologize, where appropriate,
- Offer fair financial compensation without the patient having to resort to legal action.
Under the DA&O model, healthcare professionals and institutions and their insurers disclose to patients and families when unanticipated adverse outcomes occur; investigate and explain what happened; establish systems to improve patient safety and prevent the recurrence of such incidents; and, where appropriate, apologize and offer fair financial compensation without the patient having to resort to legal action. Patients will always have the right to consult an attorney to advise them of their rights and to evaluate the fairness of any offer or to bring legal action if they so choose.